Refund policy
REFUND AND RETURN POLICY
This Refund and Return Policy applies to products purchased directly from Saucier Systems. Different rules apply to digital products and physical products as described below.
Digital Products and Software
Due to the nature of downloadable digital products and software, purchases of Saucier Systems digital products are final sale and non-refundable, except where a refund is required by applicable law.
Please review the product description, system requirements, compatibility information, and other product details before completing your purchase.
Download or Installation Problems
If you experience a legitimate problem downloading, accessing, or installing a purchased Saucier Systems digital product, please contact us at support@sauciersystems.com.
We will make reasonable efforts to help resolve legitimate delivery or installation problems. When appropriate, Saucier Systems may provide access to the purchased software through an alternative delivery method.
Providing replacement access or another delivery method does not constitute an additional license and does not authorize redistribution or sharing of the software.
Defective or Incorrect Digital Products
If you believe you received the wrong digital product or that the files provided are defective, contact us promptly at support@sauciersystems.com with your order information and a description of the problem so we can evaluate the issue and work toward an appropriate resolution.
Digital Order Cancellations
Because digital products may be delivered or made available shortly after payment is processed, digital orders generally cannot be canceled after delivery or access has been provided.
Physical Products
Return and refund eligibility for physical products may vary by product. Any product-specific return or refund terms will be stated on the applicable product page or otherwise disclosed at or before the time of purchase.
Unless otherwise stated for a particular product, customers must contact Saucier Systems at support@sauciersystems.com before returning a physical product. Products returned without prior authorization may not be accepted.
To be eligible for an approved return, a physical product generally must be in the same condition in which it was received, unused and unworn where applicable, with original tags, accessories, documentation, and packaging where reasonably possible. Proof of purchase may be required.
Damaged, Defective, or Incorrect Physical Products
Please inspect physical orders after delivery. If an item arrives damaged or defective, or if you receive an incorrect item, contact support@sauciersystems.com promptly with your order information and, when appropriate, photographs or other information showing the issue.
We will evaluate the circumstances and provide an appropriate resolution. Depending on the circumstances, this may include replacement, repair, return, store credit, or refund, subject to applicable law.
Non-Returnable and Final-Sale Physical Products
Certain physical products may be designated as final sale or non-returnable where permitted by law. These may include customized or personalized products, clearance or final-sale merchandise, gift cards, or other products clearly identified as non-returnable before purchase.
Nothing in this section limits rights relating to damaged, defective, incorrect, or misrepresented products that cannot legally be waived or restricted.
Return Shipping
When a physical-product return is authorized, Saucier Systems will provide return instructions.
Responsibility for return-shipping costs will depend on the reason for the return and any product-specific terms disclosed at or before purchase.
If an eligible return results from an error by Saucier Systems or involves a damaged, defective, or incorrect product, we will provide instructions regarding applicable return-shipping arrangements.
Please do not send a return to Saucier Systems without first receiving return instructions.
Refunds for Physical Products
If a refund for a physical product is approved, the refund will generally be issued to the original payment method.
Processing times may vary depending on the payment provider, bank, or financial institution. Shipping charges or other fees may be non-refundable where permitted by law and where disclosed to the customer.
Purchases Made Through Third-Party Marketplaces
Products purchased through a third-party marketplace, retailer, or sales platform may be subject to that platform's applicable return, refund, cancellation, and dispute procedures. Customers should follow the instructions provided for the marketplace or sales channel through which the purchase was made.
Rights Under Applicable Law
Nothing in this Refund and Return Policy limits any refund, return, cancellation, warranty, or other consumer right that cannot legally be waived or restricted under applicable law.
Contact
Questions about returns, refunds, or problems with a purchase can be sent to:
Saucier Systems
support@sauciersystems.com
17690 2nd St, Suite 15
Saucier, MS 39574
United States
(601) 385-3074