Shipping policy
SHIPPING AND DELIVERY POLICY
Digital Products and Software
Digital products, including downloadable software, are delivered electronically and are not physically shipped. After payment is successfully processed, customers may receive access through a download page, email, customer account, digital-delivery service, or another electronic method specified by Saucier Systems.
Customers are responsible for providing a valid email address and maintaining access to the email account or device used to receive their purchase.
If you experience a legitimate problem receiving, downloading, or accessing a digital purchase, contact us at support@sauciersystems.com.
Physical Products
Physical products offered by Saucier Systems will be shipped to the delivery address provided by the customer during checkout.
Available shipping methods, shipping charges, and estimated delivery times may vary depending on the product, destination, carrier, and order and will be displayed during checkout when applicable.
Processing and Delivery Times
Order processing and delivery estimates for physical products may vary by product. Any delivery date or timeframe provided by Saucier Systems or a shipping carrier is an estimate unless expressly stated otherwise.
Orders may be delayed because of carrier disruptions, severe weather, holidays, supply interruptions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting an order.
If you discover an address error, contact support@sauciersystems.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Tracking
When tracking information is available for a physical shipment, it may be provided by email, through the order-status page, or through the applicable shipping carrier.
Lost, Damaged, or Incorrect Shipments
If a physical order arrives damaged, contains the wrong item, or appears to have been lost in transit, contact support@sauciersystems.com promptly with your order information and, where applicable, photographs or other information reasonably necessary for us to investigate the issue.
We will review the circumstances and work toward an appropriate resolution in accordance with our Refund Policy, applicable carrier procedures, and applicable law.
International Orders
International shipping, when offered, may be subject to additional shipping charges, customs duties, taxes, import fees, restrictions, or delays. Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable duties, taxes, and import charges imposed by the destination jurisdiction.
Returns
Shipping and delivery terms relating to returns, return eligibility, and refunds are governed by our posted Refund Policy.
Contact
Questions regarding shipping or delivery can be sent to:
Saucier Systems
support@sauciersystems.com
17690 2nd St, Suite 15
Saucier, MS 39574
United States
(601) 385-3074